Who

Kyle Ormiston is the Principle Technical Consultant for The CX Data Company. He specializes in Customer Service Technology, which has evolved over the years from empowering retail employees with mobile devices to handling tens of thousands of emails a day to getting a robot to do things for customers and agents alike.

Kyle's philosophy on customer service is that the teams who do that work serve two different customers:

1. The end-user customer whom they serve with incredible support experiences.
2. The organization who can utilize the insights gained from millions of conversations to create even more incredible experiences.

With this philosophy, Kyle has helped over twelve dozen clients show move love to their customers and utilize big data to listen to them about how to love them even more.

Building on a lifelong interest in technology, Kyle is a dabbler who loves playing with new gadgets, new software, new ideas. This love of technology informs everything he does, much of what he thinks about the world, and the work he does in his consulting.

If you'd like help improving your customer service, email him at kyle@cxdata.co.

If you're just hear to read how Kyle's mind works, read on you crazy diamond.